Privacy Policy

For venue owners and staff using VELAY Dashboard and Velay Pro.

Last updated: August 17, 2026

1. About this policy

VELAY runs software for sports venues — the VELAY Dashboard (website) and Velay Pro app (mobile).

This page explains what information VELAY collects from venue owners and staff, and how that information is used.

By using VELAY, you agree to this policy.

2. Who this is for

This policy is for:

  • Venue owners and admins
  • Managers and staff with a VELAY account
  • Anyone who runs an account for a venue

This does not apply to players who book courts through the consumer app. They have a separate policy.

3. What VELAY collects

Your account

  • Name, email, phone number
  • Login details
  • Your role (owner, admin, staff, etc.)

Your venue

  • Business name, address, and venue details
  • Courts, sports, prices, and schedules
  • Staff accounts linked to your venue
  • Bank or payout details, if you add them

Day-to-day use

  • Bookings, walk-ins, and calendar data
  • Live court status
  • Payments, invoices, and payment proofs
  • Canteen, inventory, and expenses
  • Tournaments and events
  • Bonus program progress, if applicable

Your customers' data

When you manage bookings in VELAY, you may store player names, phone numbers, and payment info. You are responsible for handling that data properly with your customers. VELAY stores it only to run the service for your venue.

Device and app info

  • Phone or computer type, app version, browser
  • IP address and basic usage logs
  • Crash reports and security logs
  • Cookies on the dashboard (see section 8)

Messages and support

  • Emails and support chats with VELAY
  • WhatsApp messages sent through VELAY, if enabled
  • Info you send when booking a demo on the website

4. How VELAY uses your information

  • Run the dashboard and app
  • Log you in and control who can access what
  • Handle bookings, payments, and venue operations
  • Show reports, analytics, and live court views
  • Send alerts, updates, and support replies
  • Fix bugs and improve security
  • Follow the law when required
  • Run bonus programs, if applicable

5. Who VELAY shares data with

VELAY does not sell your personal information.

  • Your team — other staff on your account, based on their role
  • Service partners — hosting, email, payments, analytics (only what is needed to run VELAY)
  • Legal requests — when the law requires it

6. How long data is kept

VELAY keeps your data while your account is active and as long as needed for legal or business reasons. When it is no longer needed, VELAY deletes or anonymizes it.

7. Security

VELAY uses standard security measures like access controls and encrypted connections. No system is 100% secure — keep your password private and only give staff the access they need.

8. Cookies

The VELAY Dashboard uses cookies to keep you logged in and remember settings. You can turn off cookies in your browser, but some features may stop working.

9. Your choices

You can:

  • Update your account details in the app or dashboard
  • Ask VELAY to delete your account or data
  • Contact VELAY with any privacy question

Email: support@velay.app

10. Updates

VELAY may update this page from time to time. The date at the top shows when it was last changed. Continued use of VELAY means you accept the updated policy.

11. Contact

Questions about privacy?